CASE STUDY
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small.
Check out how RICOH USA uses Reactiv SUITE to overcome the limitations of a virtual meeting to showcase product demos
How can you effectively demo and sell products in a remote or hybrid environment?
Requirements
- Customers should understand and engage in the presentation
- A virtual solution to showcase their wide variety of products
- Face to Face type of Product Demo experience
The Solution
Leveraging Reactiv SUITE to create the best possible customer experience in a remote environment
Outcome & Benefits
Setting up a Virtual Customer Experience Center
RICOH deals in hardware products so as a Sr. Customer Experience Technology Analyst, Antoine Johnson works at the Customer experience center where they have the ability to show off a wide variety of products that RICOH deals offers. Covid made it challenging as everything went virtual and they struggled to deal with customers, they have tried using sever different solutions but nothing was satisfactory until they started using Reactiv SUITE Reactiv SUITE gives him the flexibility to make a workflow that can adjust to a variety of customers, pre-build demos and the ability to use the various camera views to be able to show off the entire device from various different angles so it makes the entire experience more seemless from a virtual standpoint.
Bring on Multiple Devices into the Meeting
He walked us through a virtual workflow while using 3 cameras to show off the different parts of the printer. He brought in his iPad into the demo and showed how multiple devices can be casted during presentations. He loves the fact that various elements of the device from a usability standpoint.
Engaging Virtual Product Demos
A walkthrough on how to pull up various different types of documents to talk about the specifications of products was shared and he said that Reactiv SUITE gives him the ability to show off products as if the customer was present there.
