- Reboot the PC running Reactiv and reboot the user’s personal devices and try again
- Refer to the IT Manual to ensure that the network configuration, ports and settings are configured correctly
- Confirm that your network supports mDNS protocol as this protocol cannot be blocked for Airplay to work correctly
- Install an off-the-shelf AppleTV device on your existing network and confirm that it works. If an off-the-shelf device works, Reactiv SUITE will also work
Contact us at tech support and we will more more than happy to try and resolve the issue with you.