1. Home
  2. Docs
  3. FAQ
  4. Installation Issues
  5. Reactiv SUITE crashes on startup

Reactiv SUITE crashes on startup

If Reactiv SUITE crashes on Startup and fails to show a crash report, perform the following steps:

Open Event Viewer in Windows

Go to Windows Logs > Application. Look for the Error where the source is Application Error. The latest crash entry will be on the top

Copy the contents of the General Tab and send it to techsupport@vizetto.com

Based on the content of these details we can determine the next course of action.

NOTE: Ensure that you have an updated version of Microsoft Office. Outdated versions may result in errors during startup.