FAQ

• Getting Started
  • Reactiv SUITE PRO or IWB? What’s the difference?
  • How much does Reactiv SUITE cost?
  • How do I get a FREE TRIAL of Reactiv SUITE?
  • What are the recommended hardware spec?
• Installation Issues
  • Unable to Install – Admin Privileges
  • Unable to Install – Windows S Mode
  • Reactiv SUITE crashes on startup
  • Reactiv SUITE crashes on i10/i11 Intel processors
• License Management
  • How do I get a license key?
  • I lost my license key; how can I retrieve it?
  • How do I deactivate my Reactiv SUITE license?
  • Can I move my license from one PC to another?
• Microsoft Office Documents FAQ
• Airplay Detailed FAQ (Apple Devices)
  • Does my Airplay device and Reactiv SUITE be on the same network?
  • Where is the Airplay button on my device?
  • Airplay server fails to start
  • Why is there no Airplay icon on my device?
  • Why can’t I see the Reactiv SUITE Device Name in my iPhone/iPad/Mac?
  • I can see the Reactiv SUITE Device Name in the Airplay list but cannot connect to it
  • I can see the Device Name in the AirPlay device list on my personal device, but streaming does not start
  • When I cast videos from the YouTube App, the video does not play
  • Some videos do not play in Reactiv SUITE
  • I can mirror my device to Reactiv SUITE, but the video/audio stutters
  • Once the screen is cast, how can I control the volume?
  • Airplay Still doesn’t work
• Miracast Detailed FAQ (Windows & Android Devices)
  • Does my personal, in-room Miracast device have to be on the same network as the Reactiv SUITE host PC?
  • Where is the Miracast button on my device?
  • Reactiv SUITE gives an error: Failed to Start Miracast Server
  • Why can’t I see the Reactiv SUITE Server Name on my Phone/Laptop?
  • I can see the Device Name in the Miracast device list on my personal device, but streaming does not start.
  • I see black bars on the sides of my mobile phone mirrored screen
  • Check the Windows Connect App
  • Miracast still doesn’t work
  • Miracast Touchback
• Chromecast Detailed FAQ (Android Devices)
  • Does the Chromecast device have to be on the same network as Reactiv SUITE?
  • Where is the Chromecast app on my phone or tablet?
  • Why can’t I see the Reactiv SUITE Server Name on my Phone/Laptop?
  • Chromecast still doesn’t work
• Cameras & Devices FAQ
  • Can I share my in-room personal device screen using HDMI and other video inputs?
  • How many cameras and sources can Reactiv SUITE support?
  • Why can’t I see my webcam/video capture device in A/V Settings?
  • Webcam shows no image when dragged onto the canvas
• FileDrop Detailed FAQ (Reactiv SUITE IWB)
  • Why won’t my in-room device connect to the FileDrop web-page?
  • Why is the IP address for FileDrop wrong?
• User Authentication FAQ (Reactiv SUITE IWB)
  • How does authentication work?
  • If a user forgets to sign out, does Reactiv SUITE timeout?
• Meeting Launch FAQ (Reactiv SUITE IWB)
  • Does Reactiv Suite work with Zoom or Skype?
  • Can I add any other third-party applications to the Home Screen?
• Managing secondary displays (Reactiv SUITE IWB)
  • Secondary display support in STAGE
  • Secondary display support in SCRIBBLE
  • I am throwing content, why is it not mirroring?
• Configuring Touchscreens
• Network and Port Settings
  • Hardware Requirements
  • Ports
  • IT Network / Security Requirements & Compliance Statement
• Room Setup and Connectivity
  • Kitchen Table/Office
  • Auditorium
  • Huddle Space
  • Board Room
  • Control Room
  • Training Space
  • Hotel Room